If you are unable to access your account please read the information below. If you're issue isn't covered below, please email email@example.com.
I don’t know which email address to use
To access this portal you will need to use the email address that you have previously registered with us, ie the email address that your IChemE emails (Member News, CPD Bulletin, subscription alerts etc) are sent to.
I no longer have access to my registered email address
If you no longer have access to the email address you previously registered with IChemE, please contact our member support team who can update your membership record with your new email address. Once this is done, you can register to access to the portal.
I don’t know my password
Your password should include the following:
a minimum of eight characters
one uppercase letter
one lowercase letter
one symbol (! $ % &* _ ? . > < , # @ ; :)
If you are still unsure of your password and would like to change it, please reset your password.
Should you continue to experience issues, email firstname.lastname@example.org.
I am not receiving the password reset emails
If you have used the 'password reset' function but have not received an email from us, please check your spam/junk folders or any email filtering software that may be in place. If your password reset email is in one of these locations, please mark the email address as a ‘safe sender’ so that future emails are delivered to your inbox.
If you cannot locate the password reset emails, please email email@example.com.
I am unable to log in, I keep getting an error message
Please send a screenshot/photo of the error message to firstname.lastname@example.org, who will investigate this for you.